It’s OK to
Complain!
If you feel like we are not respecting your rights, tell someone!
Click Here for a list of ways to contact Us, The NDIS Commission or an Advocate.
NDIS
The National Disability Insurance Scheme (NDIS) was launched in the Hunter area in July 2013 and Lake Macquarie area in 2014. When it is fully rolled out it is anticipated that around 460,000 Australians aged under 65, who have a permanent and significant disability, will receive funding for services and supports.
The NDIS aims to give participants greater control and choice over the supports they receive.
The Space Newcastle aims to provide personalised, high quality and innovative supports making us a provider of choice for people with a disability.
Get in touch if you’d like to discuss supports with us today!
Am I Eligible?
You are eligible for the National Disability Insurance Scheme (NDIS) if you:
- are under 65 years of age, and
- are an Australian citizen or resident or permanent visa holder, and
- meet the disability or early intervention requirements.
Your eligibility for access to the NDIS will be determined by the National Disability Insurance Agency (NDIA).
Click Here for more information and to apply to the NDIS.
Your Rights
The NDIS Quality and Safeguards Commission was established to uphold the rights of people with disability under the NDIS, including the right to dignity and respect, and to live free from abuse, exploitation and violence.
Click Here to find out more about the NDIS Commission.
Australia is committed to meeting it’s obligations under the United Nations Convention on the Rights of Persons with Disabilities (CRPD).
Click Here to find out more about the CRPD.
The Space Newcastle is an equality driven organisation which advocates furthering the rights of people with a disability. These rights include:
Your Right To Participate
- You have the right to a safe and comfortable place to use the service.
- You have the right to make choices and decisions about the services you receive.
- You have the right to the information you need to make good choices.
- You have the right to have someone help you make the best choices – an advocate or support person.
- You have the right to get help accessing services in the community.
Your Right To Be Treated Well
- We will treat you with respect and dignity.
- We will treat you fairly and speak honestly.
- We will protect your personal information and only use it for the right reasons.
- We will provide good quality services that suit your needs, age, lifestyle and cultural background.
Your Right To Speak Out
- You have the right to complain about the service.
- You have the right to a reply as quickly as possible.
- If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
If you are not happy with the support you are receiving, or you feel like your rights are not being respected we encourage you to tell someone.
Contacting US:
– You can speak to a support worker any time
– You can call us on 0423 847 780
– You can email us at feedback@thespacenewcastle.com
– You can visit us or mail us at 262 Maitland Rd, Mayfield, NSW, 2304
– You can fill out a Contact Form Here
– Or you can fill out a Feedback & Complaints Form Here
Contacting The NDIS Commission:
– You can visit the NDIS Commission Website Here
– You can phone the Commission on 1800 035 544
– You can access TTY on 133 677
Contact An Advocate
You can speak to someone from the National Disability Advocacy Program.
– You can email them at disabilityadvocacy@dss.gov.au
– You can write to them at:
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
– Or you can search for “disability advocate” online.